Cities Skylines 2 Not Enough Customers: How to Fix It
To fix the Not Enough Customers warning in Cities: Skylines II, keep commercial zones small, low-density at first and close to larger residential areas, with good road and transit access.
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In brief
AI summaryIn Cities: Skylines II, the blue 'not enough customers' icon appears only on commercial zones and means their stores lack customers, often because of poor placement or expansion.
Cities: Skylines II commercial zones need one or two shops per six residential blocks, should sit inside a large residential area, and should start at low density.
If the Cities: Skylines II warning persists, check accessibility (parking, walking areas, public transport) or, as a last resort, demolish the stores and re-zone the area.
Cities: Skylines II Not Enough Costumers message appears in almost every player's new city at some point. If you wait a while, your commercial zones will probably display the 'not enough customers' warning as well. Fortunately, there are a few ways to fix this problem. In our article, we will explain in simple ways how you can solve this problem.
We Have Covered Fixes for Some Problems in Cities: Skylines II;
How to Fix the Cities: Skylines II Not Enough Costumers Problem
After playing Cities: Skylines II for a while, you may see the "not enough customers" warning message pop up on your map: a small blue icon showing a person and a bar of money. When you hover over this icon, you will see the text "not enough customers". Since this message only appears in commercial (blue) zones, it means the stores in those zones are struggling with a lack of customers.
The "not enough customers" message in Cities: Skylines II can be the result of poor city planning, but it can also tend to show up in zones that previously worked with zero problems. The cause may be your city's expansion; perhaps you built a new commercial zone that attracts more customers and siphons off the old ones. Alternatively, your zone may have become less accessible due to a lack of infrastructure improvements.
To fix this problem in Cities: Skylines II, you can follow the steps below:
- If you want a successful commercial zone, you need far more customers than stores. Even if demand for commercial zones is high, one or two shops per six residential blocks will usually be more than enough to meet that demand, so it is best to allocate only a small piece of land to commercial use. Also, your commercial zone should be close to its customers, so it is wise to place your commercial zone in the middle of a much larger residential area.
- Even with plenty of residential areas around it, your commercial zone may not attract enough customers if its density is too high. Build low-density commercial zones first, and expand to high density only once you have a very large city with lots of potential customers nearby. The nearby residential zones need to be at least the same density level as the commercial zones or higher; a high-density residential zone next to a low-density commercial zone can work just fine.

- Checking the commercial zone's info view before assigning a zone will tell you two things: whether a road is suitable for commercial use (in which case it will be green) and how many potential customers are nearby. The latter is the most important; if an area has many tall buildings, a high number of potential customers will guarantee the success of a nearby commercial zone.
- Instead of poor placement, the 'not enough customers' problem may be caused by the zone's accessibility. After all, commercial areas cannot attract customers without proper parking, walking areas and public transport. This shouldn't be a problem while your town is still small, but as your city grows you should make sure there is enough room for a growing number of cars, public transport users and pedestrians.
- As a last resort, if you cannot figure out why your commercial zone has no customers, you can always try demolishing the existing stores and re-zoning the area.
Frequently asked questions
Questions answered in this article
How to Fix the Cities: Skylines II Not Enough Costumers Problem
After playing Cities: Skylines II for a while, you may see the "not enough customers" warning message pop up on your map: a small blue icon showing a person and a bar of money. When you hover over this icon, you will see the text "not enough customers". Since this message only appears in commercial (blue) zones, it means the stores in those zones are struggling with a lack of customers. The "not enough customers" message in Cities: Skylines II can be the result of poor city planning, but it can also tend to show up in zones that previously worked with zero problems. The cause may be your city's expansion; perhaps you built a new commercial zone that attracts more customers and siphons…
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