How to Fix the LoL 5C Error (Problem Retrieving Player Information)

How Do You Fix the LoL 5C Error/Problem in 2024?

Unfortunately, as of November 2023, players are running into the "There is a problem retrieving these players' information" error in LoL. This error prevents players from queuing for normal and ranked games with seemingly no problem. We know it is quite annoying, so we want to walk you through our suggested fixes for the LoL 5C error/problem!

LoL 5C Error/Problem Fix 2024

Reset Your Router

Resetting your router is a possible fix. Instead of closing the game before resetting the router, reset it right away and then test whether the error message persists.

If so, you can log in again; the problem will be resolved.

Use Your Alternate Account

If you have access to more than one LoL account, log in to your alternate account, then log in to your main account again.

Disconnect From Your Router

If the error message still persists, try disconnecting from your router, opening a hotspot with your mobile phone and connecting to it, then signing in and pressing the play button. After that, turn off the hotspot and reconnect to the router.

Repair Your Client

Use the game's repair tool; the error message will be fixed automatically. The repair tool works for both Windows and macOS users.

Check the Riot Servers

Check whether the Riot servers are down: look at LoL's Downdetector page and the official LoL Riot page.

Restart Your Computer

Try restarting your computer/system. Sometimes issues on your computer can cause problems such as Error 5C, which is based on connection problems.

Submit a Support Request

If none of these suggestions worked, as a last resort you can submit a support request to Riot Games so they can fix the problem quickly.

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